WEBSITE PRIVACY POLICY
River City Sports Bar & Events Centre
Effective Date: August 9, 2026
1. Purpose and Scope
10257990 Manitoba Ltd. operating as River City Sports Bar & Events Centre (“River City,” “we,” “us,” or “our”) respects the privacy of our guests, customers, event clients, website visitors and other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, safeguard and retain personal information in connection with our website, online inquiries and our business operations.
This policy is intended to reflect applicable Canadian private-sector privacy requirements, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), where applicable. It applies to personal information collected through our website and related online communications. Separate practices may apply to employees and job applicants.
2. Personal Information We May Collect
Depending on how you interact with River City, we may collect information such as:
• Contact information, including your name, email address, telephone number and mailing address.
• Event and reservation information, including event dates, attendance estimates, food and beverage requirements, entertainment or setup preferences, and other details you voluntarily provide.
• Transaction information relating to purchases, deposits, invoices, refunds or other payments. Payment-card information may be processed directly by third-party payment processors; River City does not necessarily receive or retain complete card details.
• Communications you send to us by website form, email, telephone, social media or other channels.
• Marketing preferences and information relating to promotions, contests or mailing lists when you choose to participate.
• Technical and usage information, such as IP address, browser/device information, referring pages and website activity, where collected through our website platform, cookies or analytics technologies.
• Any other personal information you voluntarily provide to us.
3. How We Use Personal Information
We may use personal information to:
• Respond to inquiries and provide customer service.
• Process event, venue, table or other booking requests and administer agreements.
• Provide food, beverage, entertainment and event-related services.
• Process transactions, issue invoices or receipts and maintain business records.
• Communicate about bookings, events, promotions, service updates or changes.
• Operate, maintain, secure and improve our website and services.
• Analyze website usage and understand customer interests.
• Prevent fraud, misuse, security incidents or other unlawful activity.
• Meet accounting, tax, regulatory, legal and insurance requirements.
• Send marketing communications where permitted by law and consistent with your choices.
• Carry out other purposes that are identified when information is collected or that are otherwise permitted or required by law.
4. Consent and Choices
We seek meaningful consent for the collection, use and disclosure of personal information where required. Consent may be express or implied depending on the nature and sensitivity of the information and the circumstances.
You may withdraw consent to optional uses of your information, subject to legal, contractual or reasonable notice requirements. Withdrawing consent may affect our ability to provide a requested service. Marketing messages that we send electronically will provide an unsubscribe mechanism where required by applicable law.
5. Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies that are necessary for site functionality or that help us understand website traffic and performance. Our website platform and third-party services may also collect technical information automatically.
You can generally control cookies through your browser or device settings. Disabling certain cookies may affect website functionality. If we add new advertising, analytics or tracking technologies, our practices and notices should be updated as appropriate.
6. When We May Share Information
We do not sell personal information. We may disclose personal information where reasonably necessary to:
• Service providers that support our website, communications, payment processing, accounting, reservations, event operations, marketing, analytics, security or other business functions.
• Professional advisers such as accountants, insurers, lawyers or consultants.
• Government, regulatory, law-enforcement or other authorities where disclosure is required or permitted by law.
• A purchaser, investor, lender or successor organization in connection with an actual or proposed business transaction, subject to appropriate confidentiality and legal requirements.
• Other parties with your consent or at your direction.
Service providers are expected to use personal information only for the services they provide to us and to protect it appropriately. Some service providers may process or store information outside Manitoba or Canada, where it may be subject to the laws of the jurisdiction in which it is processed or stored.
7. Safeguards
We use administrative, technical and physical safeguards that are appropriate to the sensitivity of the personal information under our control. These may include access controls, account security measures, restricted staff access, secure service providers and appropriate record-handling practices.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable measures to protect personal information against loss, theft and unauthorized access, use, disclosure, copying or modification.
8. Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to meet legitimate business needs, and to comply with applicable legal, tax, accounting, insurance and regulatory requirements. When information is no longer required, we take reasonable steps to securely destroy, delete or anonymize it, as appropriate.
9. Access and Correction
Subject to applicable law and limited exceptions, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before responding to a request.
Requests should be directed to the privacy contact listed below. We will respond in accordance with applicable privacy law.
10. Third-Party Websites and Social Media
Our website or social-media pages may contain links to third-party websites, ticketing services, reservation systems, payment providers or social platforms. Their privacy practices are governed by their own policies. River City is not responsible for the privacy practices of third-party websites or services that we do not control.
11. Children and Minors
Our website and services are not designed to intentionally collect personal information from children without appropriate authorization. Because River City is a licensed hospitality and entertainment venue, age restrictions may apply to particular areas, events, promotions or services. If we learn that personal information from a minor has been collected in circumstances requiring additional consent or protection, we will take appropriate steps.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements. The current version should be posted on our website with its effective or last-updated date. Material changes may be communicated by additional means where appropriate.
13. Privacy Contact
Questions, access or correction requests, or concerns about this Privacy Policy or River City’s handling of personal information may be directed to:
Privacy Officer
River City Sports Bar & Events Centre
10257990 Manitoba Ltd.
300-1395 Ellice Avenue
Winnipeg, Manitoba R3G 0G3
Email: info@rivercitysportsbar.com
Telephone: 204-41-SPORT
If a privacy concern cannot be resolved directly with us, individuals may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority.